Viajes Anita

Viajes Anita is a boutique travel agency based in Panama, employing 10 to 19 team members and generating an estimated $1 million to $5 million in annual revenue. The agency is known for curating personalized travel experiences, offering unique adventures within Panama and internationally. A significant portion of their revenue comes from managing corporate travel.

Viajes Anita faced significant challenges in managing corporate travel efficiently, highlighting the need for a streamlined solution. Among their primary pain points were time-consuming quotation processes, approval delays that caused bottlenecks and resulted in missed opportunities, and missed bookings that often drove clients to seek alternatives—ultimately leading to revenue losses.

To overcome these challenges, we developed a Travel Virtual Agent solution tailored to the needs of Viajes Anita and their corporate clients.

We custom-built an AI virtual agent to provide real-time flight quotations, seamlessly integrating with a Global Distribution System (GDS) which enabled the rapid generation and presentation of multiple flight options within minutes. This integrated solution also creates workflow automations to streamline corporate approval systems, automating validations, confirmations, and payments. To further enhance the client experience, we developed an intuitive user interface, ensuring ease of use and faster decision-making.

This end-to-end solution, completed in just 10 weeks, was deployed and fine-tuned over a 1-month period, with ongoing support provided for optimization.

Our AI Travel Virtual Agent enabled Viajes Anita to:

• Transform their corporate travel operations. By automating processes, the agent eliminated manual tasks, significantly expedited workflows and reduced time spent on generating and approving quotes.
• Deliver quicker responses and provide more personalized travel solutions to their corporate clients, enhancing overall customer service and boosting customer retention.
• Optimize their workforce management, freeing up staff to focus on high-value client interactions rather than time-consuming administrative tasks. This improvement enabled the company to handle a growing volume of accounts with greater efficiency.